RBS Serves just under 19 million customers worldwide. The Royal Bank of Scotland (RBS) is also one of the leading retail banking providers in Scotland. The main purpose at RBS is to ‘serve customers well’, by meeting their needs wherever they may be. Consistent, high-quality customer service is at the heart of RBS, who earn the trust of their customers by focusing on their needs and delivering outstanding customer services. RBS make it very easy for customers to get in touch with any questions or issues that they may have. Call RBS customer service on 0844 858 5047.


It is recommended when getting in contact with RBS to have the following information at hand so that your questions or issues can be resolved as soon as possible. These are the same details that you use to log in to online banking

·       Customer number

·       PIN

·       Password


RBS can help you to deal with unexpected situations that may arise, which can affect your financial situations and money. If you have received an automated message from RBS, then you should get in contact with them as soon as possible to discuss any recent transactions. Additionally, if you have had your card stolen or if you have lost it, you should let RBS as quickly as possible. RBS customer services can cancel the card quickly in order to keep your money safe if you think that someone may have access to your card PIN. The lost/stolen card helpline is available 24 hours a day.


If you have noticed suspicious transactions from your bank account and think you may be a victim of fraudulent activity, you can report it by contacting RBS customer services. The customer services team will be able to investigate the unusual transactions and cancel your card to protect your money.


For Silver, Platinum and Black bank accounts there are different customer services numbers. To manage your account benefits and to track your rewards you can call customer services who will direct you to the appropriate department.


If you need to notify RBS of any changes in circumstances such as a bereavement, you can get in touch with the customer services team who will be able to help you as best as they can. Additionally, if you find that you are struggling with your finances, the customer services team at RBS can provide support and advice to ease any worries that you may have.

For any other general queries regarding your own personal current accounts, you can also do this over the phone by contacting customer services. Be sure to have your customer number and PIN at the ready to ensure that your call is answered faster and more securely.

The information on this page is for Royal Bank of Scotland only, if you meant to search for Bank of Scotland, please visit the Bank of Scotland page.